Terms & Condition

1. Acceptance of Terms

By using our services, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms.

If you do not agree, please discontinue using our website and services.

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2. Scope of Services

Zinnum provides automation, CRM development, AI integration, marketing, and data management solutions.

Our services are customized based on client requirements and may include:

• GoHighLevel CRM setups

• Automation and workflow design

• AI bot development (SMS/voice/web)

• Marketing and funnel automation

• API and software integrations

• Data scraping and enrichment services

All services are delivered under agreed project scopes, proposals, or contracts.

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3. Payments and Billing

• All payments must be made in full via Stripe, PayPal, or direct bank transfer, unless otherwise agreed.

• Project work will begin only after payment confirmation or deposit as per the proposal.

• Late or missed payments may result in service suspension or project delay.

• All prices are listed in USD unless otherwise specified.

• Payments are non-refundable once the service or development process has begun, except in special cases approved by Zinnum.

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4. Client Responsibilities

To ensure smooth project execution, clients must:

• Provide complete and accurate information when requested.

• Respond promptly to communications and feedback requests.

• Ensure they have the rights and permissions for any content or data shared with Zinnum.

Zinnum is not liable for delays or issues caused by incomplete or incorrect client information.

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5. Intellectual Property

• All proprietary software, automation scripts, designs, and systems developed by Zinnum remain the intellectual property of Zinnum (Pvt.) Ltd. unless otherwise agreed in writing.

• Clients retain ownership of their own brand assets, data, and content shared with Zinnum.

• Custom solutions may be licensed to clients for use under specified terms but cannot be resold or redistributed.

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6. Confidentiality

Both Zinnum and the client agree to maintain the confidentiality of all project materials, communications, and data.

Confidential information will not be shared with any third party without prior written consent, except as required by law.

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7. Third-Party Tools and Integrations

Some services involve integration with third-party applications (e.g., GoHighLevel, Make.com, Twilio, Stripe).

Zinnum is not responsible for the performance, availability, or policy changes of these external tools.

Clients are responsible for maintaining valid accounts, licenses, or API keys for these platforms.

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8. Limitation of Liability

Zinnum shall not be liable for:

• Any indirect, incidental, or consequential damages.

• Losses caused by downtime, third-party failures, or data errors.

• Client misuse, negligence, or unauthorized modification of systems.

Our total liability is limited to the total amount paid by the client for the service in question.

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9. Service Modifications

Zinnum reserves the right to modify, suspend, or discontinue any service or feature at any time, with or without notice, to maintain system quality and security.

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10. Termination of Service

We may suspend or terminate a service if:

• The client violates these Terms.

• Payment obligations are not fulfilled.

• Misuse or illegal activity is detected.

Clients may request termination in writing. Any remaining dues must be settled prior to termination.

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11. Refund Policy

Because our work involves customized automation and digital systems, refunds are not guaranteed after project initiation.

However, requests will be reviewed case-by-case, and partial refunds may be considered if the service was not delivered as agreed.

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12. Data Protection and Privacy

Zinnum adheres to GDPR, CCPA, and other relevant data-protection laws.

All personal and business data shared with Zinnum is handled under strict confidentiality.

See our full Privacy Policy for detailed information.

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13. Indemnification

You agree to indemnify and hold harmless Zinnum (Pvt.) Ltd., its directors, and employees from any claims, damages, or liabilities resulting from your misuse of our website or services.

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14. Force Majeure

Zinnum is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, cyber-attacks, internet outages, or governmental restrictions.

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16. Updates to These Terms

We may update these Terms periodically.

All updates will be posted on this page with a revised effective date.

Continued use of our services constitutes your acceptance of any changes.

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17. Contact Information

For questions, clarifications, or disputes related to these Terms, please contact:

Zinnum (Pvt.) Ltd.

📍 Lahore, Pakistan

📧 [email protected]